Customer Service

At Brilliant Earth, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our jewelry is produced with exceptional standards!

At Brilliant Earth, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our jewelry is produced with exceptional standards!

How to Return an Order

1. Obtain the Return Shipping Authorization Code: Contact us at 800.691.0952 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)

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